Skip to content

UCM Plan Enhancement Project: Go-Live Date & Key Updates

April 3, 2025

The UCM Plan Enhancement project team is pleased to share the UCM Plan go-live is Monday, April 14, 2025. On this date, the system will be available with all planned enhancements fully implemented.

To prepare for the transition, the system will be completely offline on Friday, April 11, to allow for final updates and testing. Please plan accordingly and ensure that any critical activities are completed in advance of the scheduled downtime.

Additionally, members of the UCM Plan Enhancement Project Team will be attending the Chief Administrative Officer (CAO) meeting on Monday, April 7 to provide further updates and address any questions.

Hypercare Support

To support a smoother transition and enable scalable, self-sufficient user support, we are moving away from one-on-one assistance. Instead, the following resources have been designed to provide you with timely guidance and support:
  • Hypercare Office Hours
    • Daily from 1–3 p.m., Monday, April 14 through Friday, April 25 via Zoom (see invitation in your inbox). Drop in to these Zoom Office Hours with your questions and get real-time assistance.
  • UCM Plan/EPM Resource Teams Channel - All provisioned UCM Plan users have been added to the UCM Plan/EPM Resource Teams Channel. It will serve as your central hub for:
    • Key updates and announcements
    • Peer collaboration
    • Ongoing support during hypercare and beyond
    • Note: All ServiceNow tickets remain the primary method for submitting requests. The Teams channel is intended for announcements, collaboration, and informal discussion.
  • On-Demand Training Resources (available 24/7) - We encourage you to revisit UC Learning Center recordings of October and March trainings (SSO required) at anytime to refresh your understanding of SmartView and various fundamentals.
  • Continued Feedback & Updates - We’re committed to continuous improvement. Based on user feedback and ongoing review of the enhancement process, we’ll continue to review training and support materials. You can provide feedback via:
Stay tuned for updates via the UCM Plan/EPM Resource Teams Channel, UCM Plan Enhancement Website, and other project communication channels.

Advisory: SmartView Access Requests

SmartView access requests continue to be temporarily on hold. Requests submitted via the EPM Access Request ticket will be reviewed and processed after Go-Live on Monday, April 14.

Stay Connected

For the latest resources and information, visit the UCM Plan Enhancement website. If you have any questions, please reach out to us at dofa@ucmerced.edu, and a member of our project team will be happy to assist you.
Thank you for your continued patience and understanding as we move closer to go-live. Your collaboration and flexibility are critical to ensuring long-term improvements to our financial systems and processes.