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UCM Plan Enhancement Project: Preparation for Friday 3/21 Go-Live

March 17, 2025

The UCM Plan Enhancement project team is excited to announce that UCM Plan Go-Live is this Friday, March 21! As we approach the launch of the enhanced system, please review the following key updates and advisories to help you prepare:

Key Dates to Know

  • Now through Wednesday, March 19: Budget requests cannot be processed, but data will remain accessible for reporting purposes.
  • Thursday, March 20: The system will be completely offline to allow for final Go-Live preparations.

  • Friday, March 21: The enhanced system will be live and available for use.

Hypercare Support

To support a smoother transition and enable scalable, self-sufficient user support, we are moving away from one-on-one assistance. Instead, the following resources have been designed to provide you with timely guidance and support:
  • Hypercare Office Hours:

    • Daily from 1–3 p.m., Friday, March 21 through Friday, April 4 via Zoom (see invitation in your inbox). Drop in to these Zoom Office Hours with your questions and get real-time assistance.

  • UCM Plan/EPM Resource Teams Channel - All provisioned UCM Plan users have been added to the UCM Plan/EPM Resource Teams Channel. It will serve as your central hub for:
    • Key updates and announcements
    • Peer collaboration
    • Ongoing support during hypercare and beyond

    • Note: All ServiceNow tickets remain the primary method for submitting requests. The Teams channel is intended for announcements, collaboration, and informal discussion.

  • On-Demand Training Resources (available 24/7) - We encourage you to revisit these UC Learning Center recordings (SSO required) at anytime to refresh your understanding of SmartView and various fundamentals.
    • UCM Plan SmartView Training
    • UCLC links for the following training sessions will be posted on the UCM Plan Enhancement website no later than Tuesday March 17 EOD: UCM Plan Enhancement Supplemental Training, Budget Request Fundamentals, Workforce Fundamentals, and Business & Financial Services Session
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  • Continued Feedback & Updates - We’re committed to continuous improvement. Based on user feedback and ongoing review of the enhancement process, we’ll continue to review training and support materials. You can provide feedback via:
Stay tuned for updates via the UCM Plan/EPM Resource Teams Channel, UCM Plan Enhancement Website, and other project communication channels.

Advisory: SmartView Access Requests

SmartView access requests continue to be temporarily on hold. Requests submitted via the EPM Access Request ticket will be reviewed and processed after Go-Live on Friday, March 21.

Stay Connected

For the latest resources and information, visit the UCM Plan Enhancement website. If you have any questions, please reach out to us at dofa@ucmerced.edu, and a member of our project team will be happy to assist you.