The Division of Finance and Administration would like to provide clarity on recent changes to our shared service model and share important guidance for engaging with the central office teams.
Following our organizational realignment, the Center for Business Services (CBS2) team has been formally dissolved. The functions previously managed by CBS2 are now integrated into our existing central service offices:
- Controller’s Office: Recharges
- Travel & Expense Management: Travel and reimbursement support
- Procurement: Purchasing support for non-catalog orders and complex purchases
This integration ensures continuity of service while streamlining processes under a unified structure.
Our operational model has evolved following the transition from CBS2. While the previous structure allowed for broad flexibility during peak periods, we are now focused on delivering high-quality support where it matters most. Our team remains committed to assisting with complex travel arrangements (such as group or student travel), intricate reimbursements, and specialized purchases that require contracts or higher-level approvals. By aligning expectations with our current capacity, we can ensure that these critical and complex processes receive the attention and expertise they deserve.
Self-Service Options
To help us serve you more efficiently, please use the following self-service tools whenever possible:
PROCUREMENT
- BobcatBuy+ Shopping
- Amazon Business
- Training & Access Request
- Self Service Procurement Requisitioning
- Procurement Card (P-Card)
TRAVEL & EXPENSE MANAGEMENT
- Concur Self Service Step-by-Step Guides
- ServiceNow Reimbursement and Reservation Request
- Self-Service Hotel and Flight Reservations
- Travel & Entertainment (T&E) Corporate Card Request
Additional Guidance
To ensure a smooth experience with the self-service tools, note the following important tips:
- Plan Ahead: Allow extra time for processing, especially for travel and reimbursement needs.
- Consult Resources: Access available job aids and FAQs noted in the links above for help with submitting requests.
Thank you for your partnership and understanding as we navigate this transition. Your support in using self-service options and planning ahead makes a significant difference.
For questions, please contact Amanda Preston-Nelson, AVC & Controller or Meagan Torres, AVC & Chief Procurement Officer.
