This is your starting point for submitting requests for service from Division of Finance and Administration (DFA) units. Open a request description to see details about the service, along with information you should provide for timely processing. Each description features one-click access to a Service form. Please note, each ticket has a unique form and workflow. To ensure proper and timely routing of your request, please review all the options below before submitting.
Not sure which ticket to submit? Review the list of general request tickets available on the DFA General Request page.
03/28/23 Update to Project Segment Value Request: To streamline and simplify user experience related to requests for new Project COA Values, DFA has consolidated the “GL Only Project Segment” and “PPM Project Segment” ServiceNow tickets into one “Project Segment” request for a new project, modification, or closeout. For PPM projects that require a change in the budget, a new ticket is available for modification or no cost extension of a project. The tickets are available below in the Project Portfolio Management section.
Need Help navigating or transacting in Oracle? Oracle Guided Learning is an imbedded training tool with content for commonly used features and reports. Additional information is available on the Oracle Guided Learning page. Users also can provide feedback via a General Request ticket.
Travel & Expense
Project Portfolio Financial Management (PPFM)
Financial Systems Support
- Consultation Request
- System Maintenance Request
- User Access Provisioning (Non-purchasing)
- Purchasing Access Provisioning Access or Approver setup (Department / Fiscal / RA)
Financial & Accounting Services
- ACH Enrollment Request (Incoming Funds to be received by UC Merced)
- Change Fund Requests
- Declining Balance Card Request
- Petty Cash Requests
- Stop Pay or Cancel Check Payment
- Request a Copy of Cashed Check
- New Vendor Setup
- Purchasing User Access Provisioning (Department, Fiscal or RA Approver)
- Need Help? Submit the DFA General Request; Select "Procurement"
Student Billing Services
Can't find a service?
- Submit a DFA General Request for questions or general support.
Is something broken?
- Submit an FSS Incident Ticket (use DFA General Request for questions)
- View My Incidents
Keep track of your requests
DFA Fulfillers Only
OIT Service Hub
Payroll & Student Employment Services