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GLACIER Initial Record Request

Description: 

Individuals that are foreign nationals are required to complete a GLACIER record for payments by UC Merced to properly determine tax residency and tax withholding rates. A new GLACIER record will be created for each payee.

Note: GLACIER records are not required for US Citizens, Permanent Residents, Asylees, Refugees, or DACA recipients.

Who can request for this Service?

Departmental staff planning to pay a foreign national or Payroll Services staff for newly-hired employees.

What can I expect after submitting this request?

UCM Tax Services will create a new GLACIER record for the payee. An email from support@online-tax.net will be automatically sent to the payee with a temporary login and password for accessing the GLACIER system.

The request will be reviewed within 2 business days.

What are the operating hours for the service provided?

Support for this service is provided during standard operating hours: 8:00am-5:00pm, Monday through Friday.

How do I Stop or Change this Service?

If you no longer want to proceed with the ticket requested, request the ticket be closed in the comment section. Include a brief explanation for future references.