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GLACIER General System Inquiry


Questions on how to complete or update a GLACIER record, how to submit GLACIER forms and documents to UC Merced Tax Services, tax treaty renewals, or GLACIER Tax Prep (GTP).

Who can request for this Service?

Any GLACIER user or departmental staff on behalf of a GLACIER user.

What can I expect after submitting this request?

An email response will be provided by UC Merced Tax Services within 3-5 business day.

What are the operating hours for the service provided?

Support for this service is provided during standard operating hours: 8:00am-5:00pm, Monday through Friday.

How do I Stop or Change this Service?

If you no longer want to proceed with the ticket requested, request the ticket be closed in the comment section. Include a brief explanation for future references.

Additional Resources