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Financial Systems Support (FSS) System Maintenance Request

Description: 

Financial Services Support (FSS) consists of Business Systems Analysts who act as intermediaries between Business System Owner/Functional Owner and the Office of Information Technology (OIT). We have extensive knowledge of business operations as well as an understanding of technology and bridge the gap with business systems support.

Please Note:  This ticket is for change requests to the systems ONLY. If you are experiencing issues or have questions and require FSS assistance, submit the Consultation request, or a DFA General Request if your inquiry is related to another DFA unit.

FSS assists in requirements gathering for Change Request, Enhancements and Configuration request, including but not limited to:

  • System configuration updates.
  • Facilitate Business Requirement Document (BRD) creation.
  • Coordinate/ liaison and submitter of the request for UCM with host Location (3rd Party Vendor) or internally.
  • Facilitate request for enhancement by Functional System Owner.
  • Monitors performance.

This ticket is used to request system maintenance to the following systems:

  • Alpha Financials Website Update (for multiple updates, please attach the Website Update Template)
  • Concur
  • OneSource
  • Oracle Financials
  • Oracle Reports
  • UCMPLAN (EPBCS)
  • BFS Website Update (for multiple updates, please attach the Website Update Template)
  • eDoc
  • JobBuilder
  • Time Reporting System (TRS)
  • UCPath
  • UCPath Cognos
Who can request this Service?

To request for System Maintenance the Requestor should be the DFA System/Business/Functional Owner.

What can I expect after submitting the ticket?

Upon submitting the ticket, you should receive an email confirmation of your submission.

FSS will review the request within 1 business day and reach out to the Requestor for the next step.

The process may take 3-5 business days depending on the system, when the Authorized Approver approves the request, and whether or not the system requires an overnight update to take effect.

In all cases, the ticket will be updated to keep the Requestor informed of the status and/or fulfillment of the request.

What are the operating hours for the service provided?

The Financial Systems Support unit hours are Monday – Friday, 8:00am – 5:00pm.

How do I Stop or Change this Service?

If you are no longer interested in proceeding with the ticket requested, log into ServiceNow to the ticket and request the ticket be closed in the comment section. Include a brief explanation for future references.

For Internal Use Only: Oracle Development Request

Requests for FSS Oracle Enhancement Request must be reviewed by FSS team prior to submission. All requests must be prioritized and added to the release management schedule.

Oracle Development Release Management Schedule:

2021

  • September 17
  • October 15
  • November 12

2022

  • January 19
  • February 11