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Exception to Policy/Higher Approval Request


Review of Exception to Policy and Higher Approval Requests which is then forwarded to the Campus Controller for final review.

Who can request for this Service?

Anyone with SSO access to ServiceNow.

What is expected after submitting the ticket?

Within 3 business days.

Customer Responsibility

Provide as much detail regarding your inquiry, attach the Higher Approval Request or the Exception to Policy Request and all documents pertaining to the request and ensure the submitted form has all appropriate signatures. These requests are to be submitted prior to the expense being incurred.

Travel and Expense Management Responsibility

Travel and Expense Management team will review the Exception to Policy/Higher Approval form and all supporting documentation for completion and then forward the request to the Campus Controller for final review.

What are the operating hours for the service provided?

Support for this service is provided during standard operating hours: 7:30 a.m.-4:30p.m., Monday through Friday.

How do I Stop or Change this Service?

If you no longer want to proceed with the ticket requested, request the ticket be closed in the comment section. Include a brief explanation for future references.

Additional Resources