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FSS Incident

Description: 

The DFA catalog has many different requests and it can be challenging to decide which ticket to submit.  Incidents are different from requests as the purpose is to address a system defect or issue that requires a quick turnaround.  DFA teams want to ensure your ticket is reviewed and responded to timely, which is facilitated through automated routing built into the tickets. Each ticket collects unique data elements and has workflow designed to deliver the ticket to the appropriate team for review. Please consider the type of support you need and review the service catalog pages for details before submitting the ticket.

What type of support is needed?

Are you looking for Oracle Training? Visit the Oracle Go-Live Toolkit for instructor led courses and online training resources.

I did the training and I still need help.  Many DFA units have a general inquiry available. See the DFA General page for additional information.

Do you have questions or need help related to Procurement? Many of the inquiries related to Purchase Order, Approval Workflow, and Requisitions can be resolved by the eCommerce team. Submit DFA General Request and Select “Procurement” in the department drop down.

Unable to Access the system?

Faculty Portfiolio Report inquiries and assistance (PPFM)

Assistance with general system usage: The system is not functioning as you prefer – refer to the DFA Catalog to reach out to the appropriate functional team.

I’m not sure – I have a question and don’t know which ticket to submit.  Many DFA units have a general inquiry available. See the DFA General page for additional information.

Is something broken?

REMINDER: For assistance with Procurement please use the DFA General Request and Select “Procurement” in the department drop down. 

When systems are not functioning as designed, something is broken and requires a fix to the system, then submit an FSS Incident. The following systems are supported by FSS:

  • Concur
  • OneSource
  • Oracle Financials
  • Oracle Reports
  • UCMPLAN (EPBCS)
  • eDoc
  • JobBuilder
  • Time Reporting System (TRS)
  • UCPath
  • UCPath Cognos

For additional support on other systems, please refer to OIT Service Catalog.