Use this ticket to submit requests for the following:
- AP Cost Transfers – requests should include documentation that shows the accounting for the original transaction and a completed UCM AP Cost Transfer Template so the correction can be processed.
- Invoice Corrections – Invoices that have been validated and a subsequent correction is needed to the invoice header (i.e., invoice number, invoice date, invoice amount, or remit to address). Do not use this ticket if the status of the invoice is Incomplete or Needs Revalidation.
- Supplier Check Payments (Returned/Refunded) – All checks received from suppliers should be forwarded to Cashiering for processing. You may submit inquiries to AP if you have related questions.
- Other – General AP Inquiries
Cost Transfer Requests should be submitted by those identified on the Cost Transfer contact list. If updates to the contact list is needed, let us know and AP will review accordingly.
All other options can be submitted by departmental staff with a UCMNetID/Password.
AP will review the request within 1-2 business days. The processing time depends on the request. In all cases, the ticket will be updated to keep the Requestor informed of the status and/or fulfillment of the request.
Support for this service is provided during standard operating hours: 8:00 a.m.-5:00p.m., Monday through Friday.
If you no longer want to proceed with the ticket requested, request the ticket be closed in the comment section. Include a brief explanation for future references